FAQ

Gowning FAQ's

I have already hired my Graduation Gown elsewhere - What can I do?

If you have hired elsewhere check your refund rights and be free to select any of our quality graduation services.

How do I order my Academic Dress?

Our secure online ordering system is the easiest way for you to order and pay for your gown hire. When you have completed your order you will receive an email confirmation. You will need to print and present this confirmation at the Gowns Desk to collect your gown.

If you are unable to order or pay online or have any other queries please contact us directly at ags@graduationservices.com.au or call us on 1300 554 919.

When should I book?

Please book early to be guaranteed of your order. We cannot always guarantee an order if you leave your booking later than 3 days prior to your Ceremony Day.

Will I be charged extra for a late booking?

No. Academic Graduation Services does not charge a late booking fee, however we strongly suggest booking early to guarantee your gown hire.

Where do I collect my Academic Dress?

We are conveniently located on Level 3 of the Myer Centre. View a map of where we are.

When can I collect my Academic Dress?

Ceremony Time and Date	Collection Time and Date	Return no later than:
10.00am: Monday September 26, 2011	from 11.00pm: Sunday September 25, 2011	by 12.00pm: Tuesday September 27, 2011
2.30pm: Monday September 26, 2011	from 11.00am : Sunday September 25, 2011	by 5.00pm: Tuesday September 27, 2011
10.00am: Tuesday September 27, 2011	from 12.00pm: Monday September 26, 2011	by 5.00pm: Wednesday September 28, 2011
2.30pm: Tuesday September 27, 2011	from 12.00am : Monday September 26, 2011	by 5.00pm: Wednesday September 28, 2011
10.00am: Wednesday September 28, 2011	from 12.00am : Tuesday September 27, 2011	by 3.00pm: Thursday September 29, 2011

 

When do I return my Academic Dress?

Gowns must be returned after you have completed your photographic and graduation services, usually within 24 hours of the ceremony finishing, unless by prior arrangement. Failure to return your Academic Dress by the agreed time period will incur a late fee of $50.

How much does it cost to hire Academic Dress?

Clearly prices will vary according to your specific requirements.

For full Academic Dress consisting of a gown, hood and cap, generally Bachelors and Masters will pay a total of $59, PhDs and Professional Doctorates will pay $89 and Higher Doctorates will pay $99

How do I determine my gown and cap size?

Your gown size is determined by your height measured from the bottom of your feet to the top of head while you stand upright. You can select this on the online order form, but we will check this on the day.

Your cap will be personally measured and fitted on the day.

What should I wear underneath my gown?

The gown is open at the front; so generally Academic Dress looks best over neat business style clothes. The chin strap of the hood will be most comfortable if you can hook it onto a shirt button.

I am receiving a double degree, how do I order my gown?

If you are receiving both Degrees in the same ceremony, then you only need to place one order, for one gown and mortar board and one hood in the colour of the faculty for your ceremony.

If you are graduating in two separate ceremonies, then place an order for the the first ceremony/award, then place a second order for the HOOD ONLY for the date of your second ceremony. Your order will then show two hoods of different colours, if required, as well as your gown and cap.

You will need to advise us that you are attending a second ceremony when you collect your Academic Dress. Then you can collect and keep all items to return when the second ceremony is over.

What payment methods do you offer?

With our easy online ordering system, you can pay by credit card or using PayPal.

If you are unable to order or pay online or have any other queries please contact us directly at ags@graduationservices.com.au or call us on 1300 554 919 and we will be able to help you.

What if I choose to cancel my order?

To cancel your order please send an email to ags@graduationservices.com.au or call us on 1300 554 919 to arrange your refund. A 10% processing fee applies to orders cancelled within 3 days of your ceremony.

Terms and Conditions

Academic Dress Hire - Academic Dress MUST be booked a minimum of 3 days in advance of your ceremony in order to guarantee availability.

Return of Academic Dress - Academic Dress is to be returned within 24 hours of conclusion of your ceremony, unless otherwise agreed. Failure to return Academic Dress on time will incur a $50 late fee.

Unreturned items will incur a charge equal to the full purchase price of the Academic Dress.

Damaged or badly soiled items will incur a charge equal to repair or cleaning costs.

Photography FAQ's

Where will I have my photographs taken?

Our private studios are conveniently located on Level 3 of the Myer Centre.

When can I have my Graduation photographs taken?

Our photography studios are open by appointment.

What sort of photographs will be taken on the day of my ceremony?

When you choose one of our "Graduation Day" packages you are able to capture your day with an Individual Portrait and share the experience with family and friends with Group Photographs.

I don't want to have photographs at my ceremony, can I come to the studio?

Yes. Please view our Premium Photographic Service.

How long will it take to receive my photographs?

Your photographs will be available within 2 weeks.

*based on 9-5 hour working day

I want to have my photographs taken before the ceremony, but I have not received my certificate?

We will provide you with an appropriate certificate for your portrait.

Do I need to make a booking?

When you prepay online please call us directly at ags@graduationservices.com.au or call us on 1300 554 919 to book a time for your photography service. We highly recommend this to graduates in order to avoid waiting time.

Those graduates who choose to prepay and not book a time will be given priority of place on the day over those who have not prepaid.

I have prepaid for my Photography. Can I upgrade my order on the day?

Yes. Your Photography order is completely flexible.

What payment methods do you offer?

With our effortless online ordering system, you can pay by credit card or using PayPal.

If you are unable to order or pay online or have any other queries please contact us directly at ags@graduationservices.com.au or call us on 1300 554 919 and we will be able to help you.

What if I am unhappy with my photos?

All our Photography Services come with a Complete Customer Satisfaction Guarantee.

What if I choose to cancel my order?

To cancel your order please send an email to ags@graduationservices.com.au or call us on 1300 554 919 to arrange your refund. A 10% processing fee applies to orders cancelled within 3 days of your ceremony.

For any other queries please contact us directly at ags@graduationservices.com.au or call us on 1300 554 919.

Framing- FAQ's

Where do I collect my Framed print?

Framing can be collected from AGS on Level 3 of the Myer Centre.

When do I need to order my Frame?

If you wish to collect your frame on the day of your ceremony, you must book no later than 7 days prior to your Ceremony Day.

I would like to choose from a wider range of framing options, what do I do?

We can provide a wide range of exclusive designs and customised framing options as special orders. The cost of these options varies.

Is the Framing Service available via a postal service?

No, we do not post any frames, although frames can be collected outside Ceremony dates.

How can I be assured of the quality of my picture frame?

Our Framing Service offers you Australian Made Quality assurance with lifetime protection and quality presentation of your Graduation Photographs and Certificate.