FAQ - AGS

Gowning FAQ's

I have already hired my Graduation Gown elsewhere - What can I do?

If you have hired elsewhere check your refund rights and be free to select any of our quality graduation services.

How do I order my Academic Dress?

Our secure online ordering system is the easiest way for you to order and pay for your gown hire. When you have completed your order you will receive an email confirmation. You will need to print and present this confirmation at the Gowns Desk to collect your gown.

If you are unable to order or pay online or have any other queries please contact us directly at ags@graduationservices.com.au or call us on 1300 554 919.

When should I book?

Please book early to be guaranteed of your order. We cannot always guarantee an order if you leave your booking later than 7 days prior to your Ceremony Day.

Will I be charged extra for a late booking?

No. Academic Graduation Services does not charge a late booking fee, however we strongly suggest booking early to guarantee your gown hire.

Where do I collect my Academic Dress?

We are conveniently located on Level 3 of the Myer Centre. View a map of where we are.

When can I collect my Academic Dress?

Ceremony Time and Date	Collection Time and Date	Return no later than:
10.00am: Monday April 12, 2010	3pm - 6pm: Sunday April 11, 2010	2.00pm: Monday April 12, 2010
2.30pm: Monday April 12, 2010	9am - 1pm : Monday, April 12, 2010	6.30pm: Monday April 12, 2010
10.00am: Tuesday April 13, 2010	4pm - 7pm: Monday April 12, 2010	2.00pm: Tuesday April 13, 2010
2.30pm: Tuesday April 13, 2010	9am - 1pm: Tuesday April 13, 2010	6.30pm: Tuesday April 13, 2010
10.00am: Wednesday April 14, 2010	4pm - 7pm: Tuesday April 13, 2010	2.00pm: Wednesday April 14, 2010
2.30pm: Wednesday April 14, 2010	9am - 1pm: Wednesday April 14, 2010	6.30pm: Wednesday April 14, 2010
10.00am: Thursday April 15, 2010	4pm - 7pm: Wednesday April 14, 2010	2.00pm: Thursday April 15, 2010
2.30pm: Thursday April 15, 2010	9am - 1pm: Thursday April 15, 2010	6.30pm: Thursday April 15, 2010
10.00am: Friday April 16, 2010	4pm - 7pm: Thursday April 15, 2010	2.00pm: Friday April 16, 2010
2.30pm: Friday April 16, 2010	9am - 1pm: Friday April 16, 2010	6.30pm: Friday April 16, 2010
10.00am: Monday April 19, 2010	2pm - 6pm: Sunday April 18, 2010	2.00pm: Monday April 19, 2010
2.30pm: Monday April 19, 2010	9am - 1pm: Monday April 19, 2010	6.30pm: Monday April 19, 2010

When do I return my Academic Dress?

Gowns must be returned after you have completed your photographic and graduation services, within 3 hours of the ceremony finishing. Failure to return your Academic Dress within this period will incur a late fee of $50.

How much does it cost to hire Academic Dress?

Clearly prices will vary according to your specific requirements.

For full Academic Dress consisting of a gown, hood and cap, generally Bachelors and Masters will pay a total of $59, PhDs and Professional Doctorates will pay $89 and Higher Doctorates will pay $99

How do I determine my gown and cap size?

Your gown size is determined by your height measured from the bottom of your feet to the top of head while you stand upright. You can select this on the online order form, but we will check this on the day.

Your cap will be personally measured and fitted on the day.

What should I wear underneath my gown?

The gown is open at the front; so generally Academic Dress looks best over neat business style clothes. The chin strap of the hood will be most comfortable if you can hook it onto a shirt button.

I am receiving a double degree, how do I order my gown?

If you are receiving both Degrees in the same ceremony, then you only need to place one order. Your order will show two hoods of different colours, if required, as well as your gown and cap.

If you are receiving your Degrees in separate ceremonies, on separate days, you will need to place separate orders for each ceremony.

If you are receiving your Degrees in separate ceremonies, on the same day, and with the same hood colour, you need only place an order for the morning ceremony and advise us via email at ags@graduationservices.com.au. If you require a different colour hood for your second ceremony please order an additional hood.

What payment methods do you offer?

With our easy online ordering system, you can pay by credit card or using PayPal.

If you are unable to order or pay online or have any other queries please contact us directly at ags@graduationservices.com.au or call us on 1300 554 919 and we will be able to help you.

What if I choose to cancel my order?

To cancel your order please send an email to ags@graduationservices.com.au or call us on 1300 554 919 to arrange your refund. A 10% processing fee applies to orders cancelled within 3 days of your ceremony.

Terms and Conditions

Academic Dress Hire - Academic Dress MUST be booked a minimum of 7 days in advance of your ceremony in order to guarantee availability.

Return of Academic Dress - Academic Dress is to be returned within 3 hours of conclusion of your ceremony. Failure to return Academic Dress on time will incur a $50 late fee.

Unreturned items will incur a charge equal to the full purchase price of the Academic Dress.

Damaged or badly soiled items will incur a charge equal to repair or cleaning costs.

Photography FAQ's

Where will I have my photographs taken on the day of my ceremony?

Our private studios are conveniently located on Level 3 of the Myer Centre.

When can I have my Graduation photographs taken?

Our photography studios are open from 8:30am and close at 5:30pm.

What sort of photographs will be taken on the day of my ceremony?

When you choose one of our "Graduation Day" packages you are able to capture your day with an Individual Portrait and share the experience with family and friends with Group Photographs.

I don't want to have photographs at my ceremony, can I come to the studio?

Yes. Please view our Premium Photographic Service.

How long will it take to receive my photographs?

Your photographs will be available within 2 weeks.

*based on 9-5 hour working day

I want to have my photographs taken before the ceremony, but I have not received my certificate?

We will provide you with an appropriate certificate for your portrait.

Do I need to make a booking?

When you prepay online we will give you the option to book a time for you photography service. We highly recommend this to graduates in order to avoid waiting time.

Those graduates who choose to prepay and not book a time will be given priority of place on the day over those who have not prepaid.

I have prepaid for my Photography. Can I upgrade my order on the day?

Yes. Your Photography order is completely flexible.

What payment methods do you offer?

With our effortless online ordering system, you can pay by credit card or using PayPal.

If you are unable to order or pay online or have any other queries please contact us directly at ags@graduationservices.com.au or call us on 1300 554 919 and we will be able to help you.

What if I am unhappy with my photos?

All our Photography Services come with a Complete Customer Satisfaction Guarantee.

What if I choose to cancel my order?

For any other queries please contact us directly at ags@graduationservices.com.au or call us on 1300 554 919.

Framing- FAQ's

Where do I collect my Frame?: Framing is suitably located on Level 3 of the Myer Centre, next to the Academic Graduation Services photography area.
When do I need to order my Frame?: If you wish to collect your frame on the day of your ceremony, you must book no later than 7 days prior to your Ceremony Day. There will be a choice of frames to purchase on the day if you have not pre-ordered.
I would like to choose from a wider range of framing options, what do I do?: A wide range of exclusive designs and customised framing options will be available for you to order on your Graduation Day.
Is the Framing Service available via a postal service?: No, we do not post any frames, although frames can be collected outside Ceremony dates.
How can I be assured of the quality of my picture frame?: Our Framing Service offers you Australian Made Quality assurance with lifetime protection and quality presentation of your Graduation Photographs and Certificate.